We will dispatch order within 24 hours or less via courier, we try to dispatch the same day. The customer will be provided an order number and will receive automated updated on the email address provided. In selected cases eGalaxy may need to contact the customer on provided phone number regarding order details or to reconfirm address and other details before dispatching order.
Though automated updates are provided, during transit of your package you may enter your order number to track progress, or contact eGalaxy support for quick updates.
You can pay using Cash On Delivery, Bank Transfer and Credit Cards
You need to pay full amount of order in advance if your order is more than Rs5000
When you place an order latest by 1500 Hrs on any working day, we will try to dispatch order same day.
On Sundays & National or Gazzatted Holidays, we will deliver on first working day.
We are not responsible if parcels is delayed/damaged/stolen by courier company. If upon failed delivery parcel is returned then amount of shipping charges will be deducted from advance payment.
Please also note that the shipping rates for many items we sell are weight-based. So for items due to their weight or size it’s shipping price could be different then regular shipping price.
Returns Policy*
In the rare case that you are not 100% satisfied with your online purchase then you need to return within 7 days of receiving item. You can get Online Store Credit for the same amount (minus Shipping Costs) for future purchases, within 15 days of receiving your order.
International Warranty Claims? If item is under International warranty then you have to claim it directly from respective brand and customer has to bear all expenses for claims
What is Online Store Credit? It means you can return your purchase and utilize the same amount for a later purchase.
How does this work? Simply email us at sale@egalaxy.pk and request an exchange, and we will guide you through the process. Don’t forget to mention your Order ID in the email.
Till when I can claim this? Please make sure that you send in this request within 15 days of receiving your order. No requests will be entertained after 15 days.
How do I send the item back? You will simply courier it back to us. Don’t worry; we will share the details with you when you email.
If you received an item and you don’t need that product then you can exchange that product as well for this please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
